PCCW Global runs a number of operation centers to handle a variety of customer requirements in different geographies. Call to report a problem:

Global Service Operation (GSOC) hotline: +852 2829 1567 Hong Kong NOC hotline: +852 2621 6022 US NOC hotline: +1 703 621 1637 For HPBX service problems, please call: Hosted PBX operation hotline: +1 703 621 3100 For wholesale voice service problems, please call the voice operations hotline: +852 2214 1918 For service inquiries click here