お気軽に日本オフィスまでお問い合わせください
japan@pccwglobal.com

GlobalView

Even with the fast paced growth of data roaming with more and more LTE networks opening, Roaming revenues are being challenged by niche and mass market alternatives. Mobile operators are facing an increasingly segmented market that requires deep understanding of their customer base and the application of distinctive offers.

GlobalView is a real-time, cloud-based analytics and reporting tool for international roaming services, applying big data technology. Through its comprehensive network reporting and application layers for each roaming protocol, GlobalView helps operators design new targeted roaming marketing plans, enables proactive support and improves the use of international services.
Our position as an IPX provider sitting in between mobile operators provides us with the unique ability to offer this service.

"GlobalView helped us address unknown issues and provide a better level of support to our premium subscribers. It helped us analyse and identify usage patterns and to timely address geographical and application-specific silent roamers, which is vital." CSL


Figure 1: Protocol layer as data source for Globalview (2016)


Figure 2: Data processing logic

Monitor and improve performance of your inbound and outbound roaming traffic through augmented visibility of roaming usage, revenue and patterns.

Example

When significant segments of the mobile subscriber base avoid voice and data roaming services, mobile operators have limited insight and resources to directly address the revenue loss . According to Juniper Research, silent roamers account for up to 90% of mobile users globally, translating into over US$6 billion in lost revenue annually for mobile operators worldwide. Such users seek alternative ways to connect their mobile devices that are cheaper or even free of charg.

With GlobalView, a mobile operator can identify the silent roamers and provide more accurate marketing solutions based on the destination, customer profile, past activity history to improve promotion efficiency.

The GlobalView platform is sitting on the most powerful tools in the big data technology arsenal storing 3 billion records captured from multiple sources of data via real-time and processing of millions of records per hour. GlobalView achieves 100% uptime enabling organisations to react, diagnose and troubleshoot more accurately by viewing a single form of data in matter of seconds.

  • Gain deep insight on your international business
  • Inbound and outbound data profiles
  • One portal access for both operational and business management
  • Reduce cost and increase revenue opportunities
  • React, diagnose and troubleshoot more accurately
  • User friendly online portal
  • Cloud based data warehouse
  • Customisable dashboard
  • Subscriber roaming partner level reporting
  • Create your own report by combining available data points

Contact Us

For customer support queries click here

For regional contacts or to send us a message click here