NOC Manager, Satellite Services Operation
 

AUGUST 23, 2019

PCCW Global is looking for a NOC Manager, Satellite Services Operation. The main responsibilities include:

Roles and Responsibilities:

  • Plan, lead, organize and control the strategy and operations of customer services delivery for improvement in customer satisfaction, productivity, market competitiveness and quality management of the Satellite Earth Stations in Stanley & Kwai Chung.
  • Provide timely and cost effective fault clearance on PCCW Global Satellite Services by managing available resources and assessing/revising procedures.
  • Identify chronic/obscure problems and solve them by giving technical advice and instructions to subordinates.
  • Settle customer enquires/requests on network/circuit performance by proposing/recommending remedial actions to improve the performance.
  • Satisfy both internal and external customer requirements by maintaining statistical information on fault history of customer networks/circuits.
  • Analyze complaint and provide suitable solution.
  • To cooperate with Engineering team to maintain teleport infrastructure and satellite services in high availability.

Requirements:

  • University Degree in Electronic/Electrical Engineering with 6 years experiences in Satellite / Data communication field OR
  • Higher Certificate in Electronic/Electrical Engineering with 8 years relevant experience in Satellite / Data communication field OR
  • 12 years relevant experience in Satellite communication field
  • In-depth knowledge of Satellite transmission standard, and familiarity with fault management techniques.
  • Good interpersonal and communication skill.
  • Innovative, self-motivated, able to work under high pressure and strong desire of achieving continuous improvement in a competitive environment.
  • Strong communication skills in Chinese & English.

Join the PCCW Global team

Attractive salary and fringe benefits will be offered to the successful candidate. To apply, please complete the form below ensuring you upload your resume as a Word document or a PDF file.

Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.

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