As businesses recognise the value of collaborative technology, many of them are selecting Unified Communications as a Service (UCaaS) solutions to help their employees stay on top of group projects throughout the workday. UCaaS offers many benefits that support workplace productivity: video- and audioconferencing, presence and instant messaging (IM), and screen sharing, to name a few. These services are now going mobile, enabling today’s office professionals to remain connected from the road or from home. Some companies are even integrating UCaaS tools directly within their business apps to maximise the productivity enhancements they offer.
There are many compelling reasons to consider UCaaS if you haven’t already, but one often-overlooked benefit is worth mentioning: disaster recovery (DR). Communications systems are the lifeblood of any business, but they become critical in the event of an emergency.
Disaster-Resilient Service in the Cloud
As its “as a Service” moniker implies, UCaaS is hosted in the cloud. Therefore, your IT team does not need to take extensive and costly measures to ensure that the system is available in the event of an emergency. Most legacy solutions require a pricy second layer of DR protection to provide continuous access under such conditions. In the cloud model, your provider is charged with that responsibility at no additional cost to you. Because the provider is assuming that task, however, you need to be crystal clear on what its DR practices are and what availability and performance guarantees it can offer to you in the event of an emergency, whether local or region-wide. Ask detailed questions about this plan until you have the information you require.
Rapid Internal Communications
When disaster strikes, communication becomes a top priority. Executives need to quickly convene a meeting, whether on the phone or via video chat, to assess the situation and determine next steps. UCaaS offers your employees the ability to stay in touch using whatever devices they have available, whether they are traditional telephones, laptops, smartphones, or tablets. Team leaders can quickly make contact with their colleagues to ascertain everyone’s status and communicate important updates about the company’s operations, making it easier for leadership to understand the disaster’s impact and make important decisions about how to respond.
Continuous Availability to Your Customers
If your company is affected by an emergency, it’s crucial that you remain available to your customers and business partners. The hosted model provided in UCaaS allows you to keep an open line with your most important clients regardless of whether your office is open, closed, or damaged by a disaster. You can access all of your core communications services—phone, video chat, IM, and Web conferencing—from a temporary location just as you would in the office, keeping the business running until it has a chance to fully recover from the event and re-establish normal operations. This can greatly reduce the financial and reputational impact that a disaster could otherwise have on your company.