NOC Manager, Satellite Services Operation

Roles & Responsibilities:

PCCW Global is looking for an NOC Manager, Satellite Services Operation. The main responsibilities include:

• Plan, lead, organize and control the strategy and operations of customer services delivery for improvement in customer satisfaction, productivity, market competitiveness and quality management of the Satellite Earth Stations in Stanley & Kwai Chung.
• Provide timely and cost effective fault clearance on PCCW Global Satellite Services by managing available resources and assessing/revising procedures
• Identify chronic/obscure problems and solve them by giving technical advice and instructions to subordinates
• Settle customer enquires/requests on network/circuit performance by proposing/recommending remedial actions to improve the performance
• Satisfy both internal and external customer requirements by maintaining statistical information on fault history of customer networks/circuits
• Analyze complaint and provide suitable solution
• To cooperate with Engineering team to maintain teleport infrastructure and satellite services in high availability

Requirements:

• University Degree in Electronic/Electrical Engineering with 6 years experiences in Satellite / Data communication field OR
• Higher Certificate in Electronic/Electrical Engineering with 8 years relevant experience in Satellite / Data communication field OR
• 12 years relevant experience in Satellite communication field
• In-depth knowledge of Satellite transmission standard, and familiarity with fault management techniques
• Good interpersonal and communication skill
• Innovative, self-motivated, able to work under high pressure and strong desire of achieving continuous improvement in a competitive environment
• Strong communication skills in Chinese & English

Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume with available date, present and expected salary to This email address is being protected from spambots. You need JavaScript enabled to view it.. Resumes without current and expected salary will NOT be considered.

* Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.