Customer Engineer (Transmission)

Roles & Responsibilities:

• To resolve colocation customer issues by providing on-site technical “remote assistance services” on an ad hoc basis;
• Carry out effective & quality customer service provision on all International transmission services, including SONET, SDH, IPLC, IEPL base on Huawei, ZTE and Nortel product;
• Manage and coordinate with Project Manager the implementing of customized TX Solution Project in configuration and other technical aspect to our customers.
• As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;
• Resolve customer issues by providing technical support mainly remotely, on an ad hoc basis on-site;
• Provide 2nd level support to the NOCs for such services and be an escalation point for such issues;
• Work with the core engineering team to resolve higher level problems and implement solutions per request;
• Operation/interpretation of transmission test equipment/results; and testing of transmission links;
• Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCW Global client base (external/internal);
• Fault diagnostics on transmission interface media types, operation of test equipment and interpretation of test results;
• Installation of equipment (racking/stacking);
• Ad hoc activities as assigned by Management from time to time.

Requirements:

• University Degree in Electronic/Information System/Computer Engineering with 5 years’ experience transmission experience;
• In depth knowledge of carrier transmission technologies (SDH/TDM/GigE);
• Preferably transmission related experience with ADMs i.e. ECI, Huawei, ZTE or Nortel etc.;
• Understanding of transmission interfaces, transmission media types;
• Experience in telecommunications service provider markets and support processes;
• Thorough understanding of Operational (service management) processes.
• Customer-oriented, self-motivated and tactful in dealing with other people across different functions
• Good communication (especially telephonic), presentation and interpersonal skills
• Act as a team player and self-starter
• Well versed in spoken English, Cantonese and Putonghua

Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume with available date, present and expected salary to This email address is being protected from spambots. You need JavaScript enabled to view it.. Resumes without current and expected salary will NOT be considered.