Community and Communications Manager

Roles and Responsibilities:

PCCW Global is looking for a Community and Communications Manager to be based in London, UK.

• Define the community strategy together with the VP Digital Sales and Marketing
• Develop and maintain a deep understanding of the community needs including interests, hot topics, influencers and thought leaders, peer networking groups, events and educational content needs.
• Work with internal software teams and external vendors to continually develop and enhance the Console Connect community platform.
• Own and manage the Community go-to-market plan to attract new users and promoting the sharing of content and ideas.
• Create, curate and share compelling content that amplifies company messages and supports member and prospect engagement to members in alignment with a defined content strategy. e.g. Blogs, articles, industry news
• Work with the Digital Marketing team to plan and execute campaigns that drive membership including online/offline events, external influencers and content partners, reward schemes.
• Act as the face and voice of the community and work with community members to make the community successful, helping them find value.
• Measure performance, reporting regularly against strategic objectives and targets
• Monitor and moderate ongoing community activity, responding and escalating as appropriate.

Requirement:

• A passion for communication, innovation and disruptive technologies.
• Proven experience of building, managing and growing online B2B communities, preferably in the technology sector.
• Ability to quickly develop a good understanding of the business landscape that the Console Connect community is operating in.
• Up to date on the latest trends and use of technology in the delivery online community services.
• Excellent communication and relationship building skills
• Excellent writing skills and grammar and experience delivering high-quality content (text, image, video).
• Program management skills including the ability to manage multiple projects simultaneously.
• Strong analytical skills.
• Ability to work and collaborate in a virtual, global environment.
• Proven ability to take initiative and interact with all levels of management.
• A Communications, Marketing or Business Degree

Attractive salary and fringe benefits will be offered to the successful candidate. Please send your full resume with available date, present and expected salary to This email address is being protected from spambots. You need JavaScript enabled to view it.