PCCW Global rated “Best” in Corporate Data Services throughout Asia Pacific
HONG KONG, March 30, 2009 - For the fourth consecutive year, PCCW Global Limited – a subsidiary of PCCW Limited, Hong Kong’s premier telecommunications provider and an Asian leader in Information & Communications Technologies – has been rated best in the “Best International Leased Lines” category of the Gartner “User Survey: International Carriers in Asia/Pacific, 2008“.
PCCW Global also took command of the “Best International Ethernet” category, thanks to top scores in reliability, performance, support, installation, repairs, options and pricing.
Leading global research and analysis firm Gartner Inc conducted the fifth end-user survey of international network service providers in Asia Pacific in the middle of 2008 to rate the quality of cross-border network services available in Asia Pacific. The objective was to help multinational corporations (MNCs) with regional network requirements to select the right service providers.
More than 400 multinational corporations participated in the survey, the majority of which were US and European organizations located in Asia Pacific. Some 43 per cent have networks connecting 10 or more countries in Asia, while 31 per cent spend US$3 million or more on telecoms every year.
The outcome of adjudication by MNC network managers underscored PCCW Global’s high performance as a result of mature processes, an excellent service culture and a constant focus on service improvements. PCCW Global’s efforts to improve local-access quality, especially in developing markets, also came to the fore. This had involved downtime analysis of all access circuits, with a sharp focus on those with long outages and repeat faults – all followed by tireless work with local carriers to identify and resolve problems to best-in-industry standards.
PCCW Global Chief Executive Officer Marc Halbfinger said: “Service excellence is of the utmost importance to PCCW Global – and we believe these survey results amount to clear endorsement of our consistent commitment to our customers and to service quality.”
The Gartner survey success adds to a growing record of recognition generated by PCCW Global. Accolades have included the coveted global “Best Managed Service” title in the World Communication Awards 2008, a scheme that rewards high standards of managed services. These encompass a wide range of offerings such as managing WANs and VPNs (including IP-VPN), as well as managed network services plus web hosting, web services and mobile enterprise solutions.
PCCW was the first service provider in Asia to achieve the industry-specific TL 9000 quality accreditation, as well as BS 7799 information security management quality certification, further reflecting PCCW Global’s commitment to service excellence.
About PCCW Limited
PCCW Limited (SEHK:0008) is the holding company of HKT Group Holdings Limited (HKT), Hong Kong’s premier telecommunications provider and a world-class player in Information and Communications Technologies. PCCW also holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited.
As the provider of Hong Kong’s first quadruple-play experience, PCCW/HKT offers a range of innovative media content and services across four platforms – fixed-line, broadband Internet access, TV and mobile. In addition, the Group meets the sophisticated needs of the international business community, while supporting network operators with cutting-edge technical services and handling large-scale IT outsourcing projects for public and private sector organizations. To learn more about PCCW and HKT, please visit www.pccw.com.
About PCCW Global
PCCW Global is an operating division of HKT Group Holdings Limited (HKT), which is a wholly-owned subsidiary of PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. PCCW/HKT is Hong Kong’s premier telecommunications provider and a world-class player in Information & Communications Technologies.
With centers in Hong Kong, Herndon, Virginia in the US, London in the UK, and Dubai in the United Arab Emirates, plus teams covering the Middle East, Africa, Europe, Asia and the Americas, PCCW Global serves the voice and data needs of multinational enterprises, as well as the operational requirements of service providers. Reaching more than 1,000 cities and 80 countries, the PCCW Global network supports a portfolio of integrated global communications solutions which include IP solutions, transmission solutions including fiber and satellite, managed services and solutions, and voice services. To learn more about PCCW Global, please visit www.pccwglobal.com.
For more information, please contact:
Corporate Communications Manager
Tel: +852 2883 8747