PCCW Ranked “Best International Leased Lines” and “Best Local Access Lines” Provider in Asia Pacific
Hong Kong, November 11, 2004 - PCCW Limited, Hong Kong's leading communications provider and IT&T player, has been voted by readers of Gartner Inc, the leading global research and analysis firm, as being top of the "Best International Leased Lines" and the "Best Local Access Lines" categories.
The Gartner User Survey 2004 reported that network managers rated the quality of PCCW's data services as the leader, based on "reliability, performance, support, installation and repairs, range of options and pricing".
More than 400 multinational companies were selected by Gartner for participation in the Survey, which was conducted in August 2004. Those included were American and European corporations operating in Asia as well as Asian firms with a significant regional presence. Of those responding to the Survey, 65 percent have networks connecting 10 or more countries in Asia and 41 per cent have annual telecom expenditures of US$3 million, or more.
Marisa Kwok, Managing Director, Commercial Group of PCCW, said, "It is a significant endorsement to have been judged the best among so many global players in international and local data services. We feel it is further solid justification of PCCW's relentless pursuit of quality and value for money, and providing world-class service."
PCCW's high degree of commitment to its customers and the fact that its confidence in its own data services network is reflected in the introduction of a 100 percent service level money-back guarantee (initiated in 2001). It is believed to be the first guarantee of its kind in the industry, Ms Kwok said.
Ms Kwok added, "By maintaining and continuing to develop strong relationships with Mainland carriers, PCCW is well-positioned to roll out the one-stop-shop service that we provide to satisfy our customers' needs."
PCCW's local access lines, backed by its 99.99 percent network availability, were also rated No.1 by Gartner. The Survey stated that it is particularly important because the quality of an international service is directly related to the quality of the access circuits.
The Gartner Survey success joins a growing list of awards and accolades for PCCW this year. Other noteworthy recognition included the recently announced CASBASA Chairman's Award, the Best Practice Award for Technology Deployment, the Asia Pacific Customer Service Consortium's Best-in-Class Awards, the Hong Kong Retail Management Association's 2004 Service and Courtesy Awards, and Frost & Sullivan's Best Marketing Strategy Award in Data Services in Asia Pacific.
About PCCW Global
PCCW Limited (SEHK: 0008, ADR-NYSE: PCW) and its group of companies ("PCCW") are the leading communications provider in Hong Kong and one of Asia's leading IT&T players. Hong Kong's image as a center of technology excellence continues to be enhanced by PCCW's innovation, especially in new generation fixed-line telephony, broadband, IT, wireless and delivery of home entertainment. Internationally, PCCW provides cutting-edge technical services to network operators, and enables organizations to bring their business to Asia and take Asian business to the rest of the world. PCCW Limited's English name was changed in 2002 from "Pacific Century CyberWorks Limited" to "PCCW Limited".
To learn more about PCCW, go to http://www.pccw.com
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