PCCW and Shanghai Telecom Premium International Data Services with 100% commitment
Hong Kong, March 28, 2004 - PCCW-HKT Network Services Limited (PCCW) and China Telecom Group Shanghai Telecommunications Corporation (Shanghai Telecom) have allied to offer a premium business data-carrying service between Hong Kong and Shanghai, complete with a unique one-stop-shop service and money-back guarantee.
Under the guarantee, PCCW and Shanghai Telecom will offer 100% SLC (Service-Level Commitment) which promises rebates of up to 20% on monthly charges, if the 100% availability pledge is not met. This alliance between PCCW and CT-Shanghai also covers a rebate of up to 50% on the first month's service charge if there is a failure to install by an agreed date.
Relying on the one-stop-shop service, Hong Kong business customers can now simply contact PCCW for all ordering, billing, and fault reporting issues between Hong Kong and Shanghai, and avoid the inconvenience of having to liaise with each of the carriers.
China Shipping Container Lines Co. Ltd. (CSCL), an affiliated corporation of China Shipping (Group) Company, has signed on to be the first customer to enjoy the benefits of the premium 100% SLC between Hong Kong and Shanghai. Operating 10 of the country's international container liners and domestic coastal routes, China Shipping Container Lines demands a reliable network to process shipments and vessels' information in real-time; circuits between the two major ports in Asia?ong Kong and Shanghai are particularly crucial.
“PCCW's offering gives the company complete confidence in the Shanghai-Hong Kong network because it adds value to after-sales and quality service relationships. This collaboration gives our data transmission reliability and proves significant meaning to the PCCW and Shanghai Telecom success,” explains CSCL representative, Mr Yi Fei. PCCW is the first IT&T player to offer this premium data service with Shanghai Telecom which further strengthens their relationship.
Madame Ke Die Juen, Director of Major Accounts Management Department of Shanghai Telecom, said: “Co-operation with PCCW allows us to deliver premium data communication service between Shanghai and Hong Kong and continue adding value for our customers. The 100% SLC service is a major commitment to our philosophy of 'customer first, service foremost'.”
PCCW shares the same view and the same objective with Shanghai Telecom best serve its clients, said PCCW's President of Global Business, Tommy Chung. “Our corporate customers tell us that quality of service is a high priority in terms of data solutions in and out of the PRC. Under this new arrangement, we can guarantee the kind of quality customers want, giving them peace of mind.”
Last year, PCCW rolled out its 100% SLC network service between Hong Kong and Beijing, and the major cities of Guangzhou, Dongguan, and Shenzhen. Shanghai is the latest addition to implement the 100% SLC network services.
About PCCW Global
PCCW Limited (SEHK: 0008, ADR-NYSE: PCW) is the largest communications provider in Hong Kong and one of Asia's leading IT&T players. Hong Kong's image as a center of technology excellence continues to be enhanced by PCCW's innovation, especially in new generation fixed-line telephony, broadband, IT, wireless and delivery of home entertainment. Internationally, PCCW provides cutting-edge technical services to network operators, and enables organizations to bring their business to Asia and take Asian business to the rest of the world. The Company's English name was changed in 2002 from "Pacific Century CyberWorks Limited" to "PCCW Limited".
To learn more about PCCW, go to http://www.pccw.com
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