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Anti-fraud

Our anti-fraud service is a natural extension from our operating experience in Africa and Asia, partnering with our customers in fighting fraud and in protecting or regaining value for the benefits of the subscriber. Due to the increasing sophistication of fraud and to satisfy ongoing customer requests for an equally sophisticated product in this niche area of the mobile industry, PCCW Global has launched a suite of services to address these challenges.

The suite of service include anti-SIM (anti-SIM boxes), anti-OTT and anti-SMS (illegitimate marketing or fraud SMS). The service is real-time and non-intrusive.

PCCW Global anti-fraud is a secured and regulatory compliant cloud-based solution. It uses self-learning software with specialists in close contact with customers to ensure the maximum performance.

Contrary to other vendors, our solution blends the best of human specialists and self-learning capability to detect fraudsters and make sure that your network is always protected.

Key elements / differentiators

  • Expert system designed to detect SIM-fraud in real-time
    (statistical tools typically have long detection delay)
  • Real-time CDR transfer (binary pre-mediation or mediation stage), no batch processing (binary structure prevents internal fraud/CLI removal)
  • Instant analysis and reporting of EACH CDR
  • Immediate direct SIM blocking through tailor-made system interaction
    (support to MNO for blocking off of off-net SIMs)
  • Self-learning mechanism during PoC and throughout the production phase
  • Daily update and fine tuning of detection rules
  • Traditional fraud management systems rarely detect off-net SIMs
  • Fast detection and de-activation (time in terms of card consumption):
  • <60 minutes per SIM is a guarantee
  • <30-45  minutes is a standard
  • 15 minutes average is a mid-term target
  • 9 minutes best case first achieved in August 2014

Drastic improvement of detection speed vs. traditional methods, therefore
fraudsters are unable to replace SIMs within the detection time

 

  • Non-committal proof of concept when possible
  • Very short return on investment, typically 1 – 3 months
  • Attractive commercial models, significant & ongoing savings
  • While a fully serviced product, it is prepared, installed and operated in close cooperation with the customer. Easy installation, compliant with any regulatory environment,
  • SLA guaranteed including service guarantees and credits
  • Constantly adapted to fraud trends: 50%+ employee resources work in R&D
  • Peer advocacy. Successfully deployed in many countries in Africa and beyond

 

  • Real-time expert system
  • Real-time CDR transfer and analysis
  • Tailor-made system for immediate direct SIM blocking fitting operator choices
  • Self-learning mechanism
  • Increased speed of detection as time passes
  • Deployments models:
  • clear transmission of CDRs
  • Maximum privacy: deployment of the server at the operator site

Can be deployed in silo or pan-operator

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