PCCW Global Ranked Tops for Corporate Data Services in Asia Pacific
Hong Kong, November 13, 2005 - PCCW, Hong Kong's leading communications provider and IT&T player, was ranked first in two service categories in the Gartner DataQuest ‘User Survey: International Telecom Services, Asia/Pacific, 2005’. Participants in Gartner's annual end-user survey on international data services rated PCCW as Number One for ‘Best International Leased Lines’ and ‘Best International Frame Relay’. This is the second consecutive year PCCW has been voted first for ‘Best International Leased Lines’.
Gartner Inc., a leading global research and analysis firm, conducted its third DataQuest end-user survey of international network service providers in Asia Pacific in August 2005. Over 400 multinational companies were asked to participate in the survey. The majority of these were US and European companies and operators located in the Asian Pacific region, as well as Asian Pacific companies. 45 per cent of these companies have networks connecting 10 or more countries or territories in Asia and 30 per cent of them have annual telecom expenditures of US$3 million or more.
The network managers of these companies rated PCCW Global's data services as the leader, based on reliability, performance, support, installation, repairs, options and pricing.
PCCW has recently merged the International section of its Commercial Group with its wholly owned subsidiary BtN Access Inc. (Beyond the Network), to form a new business unit, PCCW Global.
Dan Lovatt, Chief Executive Officer of PCCW Global said, “We are very pleased with the survey result which indicates a high level of customer satisfaction with our international data services. It is our vision to transform our customers' business with stronger global network services that address the sophisticated applications required by today's enterprises. We believe in top quality services, network management and world-class processes, delivered by a team of locally and regionally deployed professionals to serve our customers around the globe.”
Gartner stated that “Network managers say PCCW offers the best value for money based on its balanced mix of high service quality and competitive pricing together with consistent service quality. And its established working relationships with carriers in China plus improved service delivery capabilities in India further strengthen its International Leased Lines service.”
“PCCW received top marks for reliability, performance, installation and repairs, and range of options for its International Frame Relay service, making it a leading player in this category," said Gartner. "PCCW is strong in local support in developing countries, which results in faster provisioning and restoration and better reliability and performance. It also invests effort to develop better relationships with local carriers, especially in China.”
The Gartner Survey success joins a growing list of awards and accolades for PCCW Global this year. The company was recently named 'Best Data & Telecommunications Service Provider' and "Best Hosting & Managed Services Provider" in the Computerworld Hong Kong Awards 2005 and given the ‘Best Broadband Services in Asia Pacific’ award by Frost & Sullivan.
PCCW is also the first service provider in Asia to achieve the industry-specific TL 9000 quality accreditation and the BS 7799 information security management quality certification, demonstrating PCCW Global's minimal fault rate level and above industry average quality of installation.
About PCCW Global
Headquartered in Hong Kong and Herndon, VA with teams based in Europe, Asia, and the Americas, PCCW Global offers an extensive range of international data and voice services with a full suite of value-added services, including business class Private Leased Line, ATM/Frame Relay, IP and Hosted PBX Solutions to carriers, service providers and enterprises over its global network covering more than 60 countries. PCCW Global is a Business Unit of PCCW Limited, one of Asia's leading players in Information and Communications Technologies (ICT).
To learn more about PCCW, go to http://www.pccw.com
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