Business Process Analyst

Roles & Responsibilities:

PCCW Global is looking for a Business Process Analyst. The main responsibilities include:

• Document new and existing Business processes in defined format that address company-wide interdepartmental and intradepartmental scope.
• Document defined procedures, ownership & responsibilities of various departments.
• Maintain the Business Process Library in a centralized location/portal accessible by all staff as authorized or approved by management. 
• Align, negotiate and compromise with different parties to work out the Best Practices for both interdepartmental and intradepartmental procedures.
• Define and agree on terms and definitions to be used across the board in the company for easy communication and to mitigate or avoid mis-understanding. 
• Set up regular process review mechanism for continual service, efficiency and productivity improvement. 
• Collect, consolidate and confirm User requirements.
• Prepare User / Business Requirement Specification for IT related project development affecting business processes.
• Organize meetings, trainings and user acceptance tests.
• Support user’s Business Processes-related enquiries or issues

Requirements:

• Diploma in Computer Science/Business Management or related discipline.
• Minimum 2-3 years of experience in IT field; experience in process re-engineering is preferable
• Proven analytical and root cause analysis skills
• Strong communication and interpersonal skills
• Independent, mature, initiative and able to produce high quality deliverables under tight schedule.
• Good written and verbal communication in English and Chinese
• Candidates with more experiences will be considered as Senior Business Process Analyst

Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume with available date, present and expected salary to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。. Resumes without current and expected salary will NOT be considered.

* Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.