NOC Manager, Satellite Services Operation
Roles & Responsibilities:
PCCW Global is looking for an NOC Manager, Satellite Services Operation. The main responsibilities include:
- Plan, lead, organize and control the strategy and operations of customer services delivery for improvement in customer satisfaction, productivity, market competitiveness and quality management of the Satellite Earth Stations in Stanley & Kwai Chung.
- Provide timely and cost effective fault clearance on PCCW Global Satellite Services by managing available resources and assessing/revising procedures
- Identify chronic/obscure problems and solve them by giving technical advice and instructions to subordinates
- Settle customer enquires/requests on network/circuit performance by proposing/recommending remedial actions to improve the performance
- Satisfy both internal and external customer requirements by maintaining statistical information on fault history of customer networks/circuits
- Analyze complaint and provide suitable solution
- To cooperate with Engineering team to maintain teleport infrastructure and satellite services in high availability
Requirements:
- University Degree in Electronic/Electrical Engineering with 6 years experiences in Satellite / Data communication field OR
- Higher Certificate in Electronic/Electrical Engineering with 8 years relevant experience in Satellite / Data communication field OR
- 12 years relevant experience in Satellite communication field
- In-depth knowledge of Satellite transmission standard, and familiarity with fault management techniques
- Good interpersonal and communication skill
- Innovative, self-motivated, able to work under high pressure and strong desire of achieving continuous improvement in a competitive environment
- Strong communication skills in Chinese & English
Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume with available date, present and expected salary to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。. Resumes without current and expected salary will NOT be considered.
* Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.
